Refund & Cancellation Policy

Last Updated: March 5, 2026

Turning Point Medspa strives to provide excellent service while maintaining fair policies regarding cancellations and refunds.

1. Appointment Cancellation

Clients must provide at least 24 hours' notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.

2. Missed Appointments

No-show appointments may result in a fee and may require a deposit for future bookings.

3. Deposits

Certain services or treatment packages may require a deposit when scheduling. Deposits may be non-refundable if appointments are cancelled outside the required notice period.

4. Refunds for Services

Because treatments are performed services, services that have already been completed are non-refundable. If you have concerns about your results, please contact us so we may evaluate the situation.

5. Product Returns

Unopened and unused skincare products may be returned within 14 days of purchase with proof of purchase. Opened or used products cannot be returned due to health and safety regulations.

6. Treatment Packages

Treatment packages may have expiration dates and usage requirements. Refunds or transfers for unused portions may be reviewed on a case-by-case basis.

7. Financing Refunds

If a service was financed through providers such as Affirm or Cherry, refunds (if applicable) will be issued back through the financing provider and will follow their policies.

8. Contact Information